Help Center

Whether you have a question about signing up, want to learn more about redeeming your Watts, or how to connect your smart device, we've got all the answers to your frequently asked questions.

Sign Up

How do I sign up?
Help, I'm stuck in a contract.

Rewards

How can I get paid to save energy?
What are Watts?
How do I use my Watts?
When can I redeem my Watts?
How do I earn referral rewards?

Smart Devices

What are smart devices?
When do my connected smart devices turn off and on?
What smart thermostats are compatible with OhmConnect Energy?
How do I connect a smart device to my OhmConnect account?

Texas Energy Events - OhmHours

How much can I earn during an OhmHour?
How do I opt in / out of OhmHours?
What are status levels?
Who do I contact in the event of a power outage?

Demand Response

What is Demand Response?
How do I participate in Demand Response?

Orders

How do I track my order ?
How do I return or exchange an order?

Variable Price History

Where can I view historical pricing for your variable rate products?

Ready to Make the Switch?

If you're ready to switch to OhmConnect Energy, click below and we'll guide you through the process.  
VIEW PLANS